Installation and Setup
Getting Ready
Thermostat
Control Hub
Sensors
- What if my power outlets are upside-down?
- My Sensor won't connect to Ecovent
- Can I put the sensors behind furniture (desk, table, curtain, TV)?
- Can I disable the light on the sensors?
- What happens if I click “Done With Room Setup” if I’m not done?
- Can I move a sensor to a different location in a room after I finish the Ecovent setup?
Vents
- My Vent won't connect to Ecovent
- How do I add a vent to a room in the Ecovent App?
- How do I delete a vent from the Ecovent App?
- What should I do with my old vents?
- How do I install the battery pack?
- How often should I replace the batteries?
Internet and Wifi
- Connecting your Ecovent App to Wifi
- Why does my Android device disconnect from the Sensi network?
- What happens if my Sensi won't connect to the hub?
- How do I access my router or update my router firmware?
- What happens if I change my Wi-Fi network's name or get a new router?
- What happens if my router is in a basement or at one end of my home?
Setup Troubleshooting
- Adding a Sensor: "Encountered an error while trying to install the sensor. Please try again.
- Deleting a Vent: "Encountered an error while trying to remove the vent. Please try again."
- Adding a Vent: "Encountered an error while trying to install the vent. Please try again."
- Adding a Vent: "Multiple vents are powered on in pairing mode."
- Adding a Sensor: "Multiple sensors are powered on in pairing mode."
- Adding a Sensor: "This Sensor is already installed in another room. Please remove it from that room in the app and try again."