Submit a request
My app cannot connect to the Sensi thermostat
I forgot my Account/App Password; how do I reset it?
Disabling Ecovent to open all vents
My Ecovent system is offline, how do I get it back up?
My hub light is Green (or off) - what should I do?
My Sensi wifi will not reconnect, what can I try next
How to Power Cycle a Sensor
My Sensor has lost connection with the Hub
What happens if a sensor is unplugged?
What should I do if I change my wifi Information?
Where do I find the Vent ID on my vent?
How to Change the Batteries in a Vent
How do I reset a vent and reconnect it
What do I do if my vent is showing as not connected to the hub?
How to Power cycle a Vent
My Vent has lost connection with the Hub