Troubleshooting

System

• My Ecovent system is offline, how do I get it back up?
• My hub light is Green (or off) - what should I do?

App

• My app cannot connect to the Sensi thermostat
• I forgot my Account/App Password; how do I reset it?

Device connection

• Where do I find the Vent ID on my vent?
• How to Change the Batteries in a Vent
• I accidentally reset a vent; how do I add it to my system again?
• What do I do if my vent is showing as not connected to the hub?