Troubleshooting

App

• My app cannot connect to the Sensi thermostat
• I forgot my Account/App Password; how do I reset it?

System

• Disabling Ecovent to open all vents
• My Ecovent system is offline, how do I get it back up?
• My hub light is Green (or off) - what should I do?

Thermostat

• My Sensi wifi will not reconnect, what can I try next

Sensor Connection

• How to Power Cycle a Sensor
• My Sensor has lost connection with the Hub
• What happens if a sensor is unplugged?

Device connection

• What should I do if I change my wifi Information?
• Where do I find the Vent ID on my vent?
• How to Change the Batteries in a Vent
• How do I reset a vent and reconnect it
• What do I do if my vent is showing as not connected to the hub?

Vent Connection

• How to Power cycle a Vent
• My Vent has lost connection with the Hub