A green status light means that the hub is booted up but for some reason isn't connecting to the internet. Once it is back up and running smoothly you should see a Blue status light. If your status light is off, you can try these steps as well.
Here are a few suggestions we'd would recommend checking:
- Your home router is connected to the internet
- Ethernet cord is securely and firmly connected to the Hub - unplug it and plug it back in to be sure
- Power cord is securely and firmly connected to the Hub -unplug it and plug it back in to be sure
After this do a quick power cycle by briefly pressing the raised reset button on the back of the hub.
If you are still having trouble, try restarting your router as well.
As a final option, you could try these below:
- On the back of the hub quickly press reset button (1st time)
- Wait 30 seconds
- Press reset button (2nd time)
- Wait 30 seconds
- Press reset button (3rd time), and then STOP
This will attempt to reboot the hub onto a backup saved on the device. This may take 30-60minutes to boot up.
If you are still having trouble, please contact support@ecoventsystems.com and let us know the steps you've already tried.
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