Ecovent Support
Before You Buy
Measuring your vents
Common Questions
Integrations
Will Ecovent work for me?
- What kind of heating and cooling systems do I need?
- What thermostats are compatible?
- How do I know whether my HVAC system will be compatible with a Sensi Wi-Fi Thermostat?
- Do I need a smartphone / tablet to use Ecovent?
- Which mobile devices are compatible with Ecovent Mobile App?
- Is Ecovent compatible with 220-volt electric systems?
Technical
Whitepapers
Tech-specs
- How far do the wireless devices reach?
- What is the maximum spread of temperature between rooms?
- What happens if I want one room to have AC and the other to have heat?
- Most outlets are low to the floor. How does Ecovent get an accurate temperature reading?
- What wireless protocol does Ecovent use?
- How does Ecovent affect my Apple Airport Time Capsule?
Safety
- Why is my system is Disabling itself?
- When should I turn my AC on?
- What thermostat temperature differential will cause my HVAC system to turn on with Ecovent?
- Why is a vent open in a vacant room?
- How do you deal with static pressure due to the closing off of vents?
- Is there a child proof solution for the plug-in sensors?
Product Features
- How do I test that my multi-stage HVAC unit is working with my Ecovent connected Sensi?
- Do the vents make any noise?
- Can I paint my vents?
- Are the floor vents completely flush with the floor?
- Can I use Ecovent on multiple devices?
- Does Ecovent have motion sensors?
Installation and Setup
Getting Ready
Thermostat
- My Zen won't pair to the Hub during Installation
- Why isn't my heat turning on with Zen?
- Why isn't my Heat turning on with my Sensi?
- I Lost my Sensi Security code
- The Ecovent app rejects my Sensi Security Code (Android device).
- How do I add a thermostat to the Ecovent App?
Control Hub
Sensors
- What if my power outlets are upside-down?
- My Sensor won't connect to Ecovent
- Can I put the sensors behind furniture (desk, table, curtain, TV)?
- Can I disable the light on the sensors?
- What happens if I click “Done With Room Setup” if I’m not done?
- Can I move a sensor to a different location in a room after I finish the Ecovent setup?
Vents
- My Vent won't connect to Ecovent
- How do I add a vent to a room in the Ecovent App?
- How do I delete a vent from the Ecovent App?
- What should I do with my old vents?
- How do I install the battery pack?
- How often should I replace the batteries?
Internet and Wifi
- What does Ecovent mean by my "Home Network"?
- Connecting your Ecovent App to Wifi
- Why does my Android device disconnect from the Sensi network?
- What happens if my Sensi won't connect to the hub?
- How do I access my router or update my router firmware?
- What happens if I change my Wi-Fi network's name or get a new router?
Setup Troubleshooting
- Adding a Sensor: "Encountered an error while trying to install the sensor. Please try again.
- Deleting a Vent: "Encountered an error while trying to remove the vent. Please try again."
- Adding a Vent: "Encountered an error while trying to install the vent. Please try again."
- Adding a Vent: "Multiple vents are powered on in pairing mode."
- Adding a Sensor: "Multiple sensors are powered on in pairing mode."
- Adding a Sensor: "This Sensor is already installed in another room. Please remove it from that room in the app and try again."
Using Ecovent
App Usage
- Where can I find the Tutorial?
- Can I manually enable the fan to run?
- How should I set my system when away from the home?
- How do I add a new room?
- How do I add vents and sensors to a different room?
- How do I delete a room?
Scenes and Scheduling
General
Warranty, Privacy and Security
Troubleshooting
System
Thermostat
Sensor Connection
Vent Connection
Contractors & Professionals
General
- How can I become an Ecovent Installer/Dealer?
- [For Contractor] What size vents are available?
- [For Contractors] What HVAC systems are compatible with Ecovent?
- [For Contractors] What thermostats are compatible?
- How does Ecovent control the HVAC system?
- How to prepare a home for an Ecovent Installation?
Technical
- What sensors does Ecovent use?
- Can there be more sensors than vents?
- [For Contractors] Most outlets are low to the floor. How does Ecovent get an accurate temperature reading?
- Do we get notified when a sensor, vent, or communication fails?
- What are you using for batteries?
- [For Contractors] What is the maximum spread of temperature between rooms?
Safety
- [For Contractors] How does Ecovent effect the HVAC system warranty?
- How is Ecovent preventing coils from freezing?
- Are you measuring a baseline static for each individual system, or are you giving a max threshold?
- How are the vents reporting the pressure back to the control hub?
- Where are the pressure sensors?
- Is there an issue with blowing cool or hot air on the batteries in the vents?